Refund policy

At OELIXIR, we want you to be completely satisfied with your purchase. We carefully check and pack every order before dispatch. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Period

We offer a 14-day return policy.

You may request a return within 14 days of receiving your order. Requests made after 14 days may not be accepted.

To be eligible for a return, the product must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition in which you received it

  • Include the original order details or proof of purchase

2. Products That Cannot Be Returned

For hygiene and safety reasons, we do not accept returns of products that have been opened or used.

This includes skincare and personal-care oils that have been opened, applied, or otherwise used.

We also do not accept returns for:

  • Products damaged after delivery due to misuse or improper handling

  • Products that have been opened or used

  • Products returned without prior approval

  • Items that are not in their original packaging

  • Sale or promotional items, unless they arrived damaged, defective, or incorrect

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect or different from what you ordered

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

  • A photo of the shipping parcel, if it was damaged

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

4. How to Request a Return

To request a return, contact us at:

Email: info@oelixir.com
Phone / WhatsApp: +92 325 6725252

Please include your order number and the reason for your return request.

Do not send a product back before receiving return instructions from OELIXIR. Unauthorized returns may not be accepted.

5. Return Shipping

If the return is due to an incorrect, damaged, or defective product received from OELIXIR, we will provide instructions regarding the return shipping process.

For returns requested for other reasons, return shipping costs may be the responsibility of the customer.

The return address and shipping instructions will be provided after your return request has been reviewed and approved.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method used for your order.

Refund processing may take 5–7 business days after approval, depending on the payment method and relevant banking/payment processing times.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error, damage, or defect attributable to OELIXIR.

7. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Where appropriate and subject to product availability, we may arrange a replacement.

For hygiene reasons, opened or used personal-care products cannot normally be exchanged.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or dispatched may not be eligible for cancellation. In such cases, the order may be subject to our return policy.

9. Important Note About Natural Oils

OELIXIR products are natural, cold-pressed oils. Natural variations in color, aroma, or consistency may occur from batch to batch. Such natural variations do not necessarily indicate that a product is defective.

If you believe there is a genuine quality issue with your product, please contact us so we can review it.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

OELIXIR
📧 Email: info@oelixir.com
📞 Phone / WhatsApp: +92 325 6725252
🌐 Website: www.oelixir.com

We will be happy to assist you with your return or refund request.